FAQ

FAQ

  • Do you accept returns?

    We accept returns within 14 days for defective or damaged items only.

    If your order arrives damaged, please contact us with photos of the product and packaging at contact.jassenella@gmail.com

  • Where do you ship?

    Maison Jassenella currently ships to the United States, Japan, South Korea, Singapour. Shipping destinations may expand in the future.

  • Do you offer free shipping?


    Yes — we offer free shipping on all orders over $40 USD. Most Maison Jassenella pieces qualify for free shipping, including our keyboard stands, desk mats and headphone stands.

  • What is your processing time?

    Orders are usually prepared within 2–5 business days.

  • Will I pay customs fees?

    Customs fees may apply depending on your country and local regulations.