Refund policy

At Jassenella, customer satisfaction is important to us.

Order Cancellation

Orders may be cancelled within 48 hours of purchase, provided that the order has not yet been processed or shipped.

Damaged or Defective Products

If your product arrives damaged, defective, or significantly different from the item ordered, please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A description of the issue

After review, we may offer:

• A replacement product
• A partial refund
• A full refund

Returns

We do not accept returns or refunds for change of mind, customer preference, or ordering mistakes after the product has been shipped.

Contact

For refund requests, please contact us at:

Email: contact@jassenella.com