Shipping policy

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Shipping Times

Delivery times vary depending on the destination country and shipping carrier.

Estimated delivery times:

• United States: 7–15 business days
• Japan: 7–15 business days
• South Korea: 7–15 business days

Actual delivery times may vary due to customs processing, local postal services, weather conditions, or other circumstances beyond our control.

Tracking

Customers will receive tracking information when available after the order has been dispatched.

Incorrect Address

Customers are responsible for providing accurate shipping information. Jassenella is not responsible for delays or losses caused by incorrect addresses provided at checkout.